This information is not comprehensive, is only current at the date initially published and does not constitute medical advice. Do not rely on any content for clinical decision making and instead seek appropriate professional advice. Continence Matters is not responsible for any loss anyone suffers in connections with the use of this information.

Appointments

COVID-19 Telehealth & Phone Consultations

 

All existing and new appointments are being rescheduled as a telehealth (video) or telephone(audio) consultation where possible.  Face-time is available for patients with an iPhone or iPad.

Full payment by credit card or EFTPOS only is required prior to all telehealth and telephone consultations.

To schedule a telehealth or telephone consultation call 08 82399109 9 am - 4 pm.

Telehealth or Telephone Consultations with our Surgeons:

The fee for all new patient telephone or telehealth consult is $185.05 and qualifying patients with a valid referral may receive a Medicare rebate of $75.05.

The fee for all review telephone or telehealth consult is $147.70 and qualifying patients with a valid referral may receive a Medicare rebate of $37.70.

Payment will be processed before your consultation of fewer than 10 minutes duration. Further consultations will need to be scheduled if more time is needed rather than a longer phone call to respect other patient’s bookings.

Please provide the Australian phone number you wish to be called on and advise if you can accept a video call using FaceTime or only an audio telephone call.

You agree to these terms and conditions by requesting a telehealth or telephone consultation.

There are limitations to telehealth and telephone consultations. Due to the nature of your problem, further face-to-face consultation may be recommended for examination, to perform tests (e.g. flow rates, bladder scans), or for other reasons.  It will be preferable to defer this until the COVID-19 situation improves if possible.

Following your consultation pathology and radiology requests and prescriptions can be posted to you, faxed (or collected).

Medicare does not allow us to provide Telehealth and telephone services if you are in a hospital or emergency department.

 

Telehealth or Telephone consultations with our continence GPs:

Referrals are not a requirement for GP consults.

The fee for a telephone or telehealth GP consult is $88.20 and qualifying patients may receive a Medicare rebate of $38.20.

For Telehealth and telephone consultations only, our Continence GPs now bulk-bill concession card holders, children under 16 years old and patients who are more vulnerable to COVID-19. 

For non-bulkbill patients, payment will be processed before your phone call of fewer than 20 minutes duration.

Further consultations will need to be scheduled if more time is needed rather than a longer phone call to respect other patient’s bookings.  Otherwise, if the phone call is of at least 20 minutes duration further payment will be required.

Please provide the Australian phone number you wish to be called on.

You agree to these terms and conditions by requesting a phone consultation.

There are limitations to phone consultations. Due to the nature of your problem, further face-to-face consultation may be recommended for examination, to perform tests (e.g. flow rates, bladder scans), or for other reasons.  It will be preferable to defer this until the COVID-19 situation improves if possible.

Following a telephone consultation pathology and radiology requests and prescriptions can be posted to you, faxed (or collected).

Services cannot be provided if you are in a hospital or emergency department.

 

Face-to-face consultations are only being scheduled if directed as necessary by our doctors.

If you are unwell with viral symptoms please reschedule your appointment and contact your GP or medical clinic.

Social distancing reduces the transmission of COVID-19 in our community.
We have increased cleaning procedures in our practice.
Stay at home if you are unwell or have viral symptoms, or you have been in close contact with someone with COVID-19, or you have returned from overseas in the last 14 days or have been in close contact with someone who has returned from overseas in the last 14 days.

COVID-19 symptoms include fever, cough (usually dry), sore throat, fatigue, shortness of breath.
If attending our practice we ask when you enter our practice that you use hand sanitisers at the hospital entrance and our reception desk when you check-in.
Please maintain where possible a 1.5-metre distance from staff and other patients.  
To assist with this we have removed some of the chairs from our waiting rooms.  We have removed all magazines and toys from our waiting rooms as the virus can be transmitted from surfaces.
Please attend your appointment alone.  Accompanying persons are asked to remain outside our consulting rooms if possible.
There are several areas around the hospital foyers.  If you require someone to attend your appointment (e.g. for assistance with the English language, memory, mobility or support), you are only able to bring one person with you.  Please note – no children are allowed to attend the practice with you unless they are the patient.  If you are unable to arrange alternative care for your children reschedule or arrange a telephone consultation.
Please do not shake hands with staff and remember to cover a cough or sneeze, preferably with a disposable tissue, (then place this in a bin), or cover with your elbow.
Please use contactless payment to avoid cash payments or phone two days before your appointment to arrange a bank transfer for online payment.

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