This information is not comprehensive, is only current at the date initially published and does not constitute medical advice. Do not rely on any content for clinical decision making and instead seek appropriate professional advice. Continence Matters is not responsible for any loss anyone suffers in connections with the use of this information.

COVID CIRCUIT BREAKER NEWS

 

GOVERNMENT CIRCUIT CLOSURE BREAKER STARTING 19TH NOVEMBER 2020 - NOW WITH EARLY LIFTING OF RESTRICTIONS SUNDAY 21ST NOVEMBER

We realise the disruption and concerns these closures bring and will be working to contact you and assist with rescheduling.  We will update the following information as the situation changes.

For our patients who have had procedures cancelled, we aim to reschedule you as soon as possible. Please be reassured that we are here to support you through this tough period. 

During these exceptional circumstances, we will endeavour to ensure clear communication with you. Please don’t hesitate to email on info@continencematters.com if you require further information.  

ELECTIVE SURGERY, CYSTOSCOPY AND FLUOROSCOPIC URODYNAMICS

If your elective surgical procedure or investigation has been cancelled, we will contact you to reschedule.  We appreciate your understanding and patience.  There may be delays to catch up with the backlog. 

For patients who were booked for elective surgery on Monday 23rd and Tuesday 24th November.  If your surgery or procedure was cancelled, now with the early easing of lockdown restrictions, we believe your surgery will go ahead.  We are waiting for a final confirmation directive from Calvary Hospital North Adelaide.  We are making arrangements to reschedule you if you wish.  You may choose to keep an alternative date if you were rescheduled.  We understand the anxiety and disruption this event has caused for our patients.

CONSULTING

If your appointment ths week was converted to a phone consult due to the circuit breaker lockdown you can still keep this as a phone consult or you may choose to attend our consulting rooms for a face-to-face consult.  The appointment time will remain the same unless you are contacted and advised otherwise. Our administration staff will phone you prior to arrange payment by credit or debit card over the phone if you are having a phone consult.  You can advise our staff at that time if have decided to now attend the rooms.  If you wish to reschedule you can phone 82399109, email info@continencematters.com or reply to an appointment SMS reminder.  Your doctor can arrange any emergency treatment including face to face consult in our consulting rooms if needed.  For more details see our Covid and Consulting webpage.

PTNS Percutanous Tibial Nerve Stimulation

These treatments for the week starting Monday 23rd November were cancelled due the circuit breaker lockdown.  We are attempting to contact patients to open these appointments back up with the early lifting of the restirctions.  If you are unable to attend as originally booked, don't worry, that is okay.  If you are in a series of weekly treatments you will miss a week.  Your doctor will advise if an extra treatment will be added to the end of the series.  Maintenance treatments can easily be rescheduled.

SACRAL NERVE NEUROMODULATION REPROGRAMMING

Your appointment may have been rescheduled or a phone consultation may be arranged in response to the circuit breaker lockdown.  We are now trying to contact patients again to offer them their original appoitnment at the consulting rooms.  In the event of any difficulties, you are able to turn off the device using your programmer until we are able to arrange an appointment.

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